Privacy Policy

This page is maintained by CrossBrand to answer common privacy questions about the CrossBrand Marketing Network. It describes the platform's current data practices in plain language and is not a certification, legal opinion, or regulatory guarantee.

What this policy covers

This Privacy Policy explains how CrossBrand collects, uses, stores, and shares information when you visit our website, create a brand account, build a product hub, participate in our brand network, or scan a CrossBrand QR code.

Information we collect

• Account information. When you sign up for a brand account, we collect your name, email address, company name, brand details, and any logo or media you upload.
• Hub content. The product information, installation guides, videos, warranty links, and other materials you add to your hub are stored so your hub can be displayed to customers.
• Scan and engagement data. When a customer scans a CrossBrand QR code, we record the timestamp, anonymized device type, browser, operating system, and the campaign or product that was scanned. We do not collect names, phone numbers, or precise location from scanners unless they voluntarily provide it.
• Usage data. We collect standard web analytics such as pages visited, time spent, and referral information to help us improve the platform.

How we use your information

We use the information we collect to:

• Provide, operate, and improve the CrossBrand platform and product hubs.
• Measure engagement and report campaign performance to participating brands.
• Process brand applications, manage accounts, and communicate with you about your hub or network activity.
• Maintain platform security and investigate abuse or technical issues.

Cookies and analytics

CrossBrand uses cookies and similar technologies to keep you signed in, remember your preferences, and understand how visitors use the platform. You can control cookies through your browser settings. Some platform features may not work if cookies are disabled.

How we share information

We do not sell personal information. We share data only when necessary to operate the platform: with service providers who host our infrastructure, process payments, or send emails on our behalf, and with other participating brands in aggregated or pseudonymized form for marketplace reporting. We may also disclose information if required by law or to protect our rights and users.

Data retention and deletion

We keep account and hub content for as long as your brand account is active. You can request deletion of your account and associated data by contacting us. Some information may be retained in backups or as required by law.

Your choices

You can update your brand profile, hub content, and email preferences from your studio dashboard. To access, correct, or delete personal information, or to ask questions about this policy, please contact us at the email below.

Contact us

If you have questions about this Privacy Policy or how we handle your data, please email us at privacy@crossbrand.marketing.